Privacy Policy

Last Updated: May 25, 2026

 

Welcome to ānuenue Dental (“ānuenue Dental,” “we,” “our,” or “us”). We are committed to protecting your privacy and safeguarding the information you provide through our website, forms, phone calls, emails, and text messaging services.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website or communicate with our office.

 

1. Information We Collect

We may collect information you voluntarily provide to us through:

• Website contact forms

• Google Forms

• Appointment requests

• Phone calls

• Emails

• Text messages (SMS)

• Insurance or patient intake submissions

 

This information may include:

• Name

• Date of birth

• Mailing address

• Email address

• Phone number

• Insurance information

• Emergency contact information

• Patient questions or concerns

• Appointment preferences

• Any other information you voluntarily provide

 

If you submit patient information through a Google Form or other online intake system, you acknowledge that the information is being voluntarily provided for the purpose of facilitating dental care and office operations.

 

2. How We Use Your Information

Consumer opt-in and data is collected when you contact ānuenue Dental or voluntarily submit information through our website or forms.

 

Your information is used solely for purposes related to operating our dental practice, including but not limited to:

• Responding to patient-initiated questions

• Scheduling, confirming, or modifying appointments

• Sending appointment reminders

• Communicating patient-specific information

• Verifying insurance benefits

• Notifying patients regarding unused insurance benefits

• Facilitating patient intake and treatment coordination

• Communicating with laboratories, billing providers, specialists, contractors, or vendors involved in clinic operations

• Improving website functionality and patient experience

 

We only collect information reasonably necessary for these purposes.

 

3. Text Messaging (SMS) Communications

By contacting ānuenue Dental, you authorize ānuenue Dental to contact you via phone call, email, or text message regarding your care, appointments, account, or other office-related matters.

Text messages may include:

• Appointment reminders

• Appointment confirmations or changes

• Responses to inquiries

• Insurance or benefit notifications

• Other patient care communications

 

Message frequency varies.

Message and data rates may apply depending on your mobile carrier.

Consent to receive communications is not a condition of purchase or treatment.

 

You may opt out of text communications at any time by:

• Replying “STOP” to any text message

• Contacting our office directly

After opting out, you may receive one final confirmation message.

Text messaging is not intended for emergencies. If you are experiencing a dental emergency, please call our office directly or seek emergency medical care.

 

4. No Sale or Marketing Sharing of Consumer Information

Consumer information will not be sold or shared with third parties for marketing purposes.

Consumer data will never be shared for advertising, promotional campaigns, or unrelated marketing activities.

 

We may share limited information only when necessary to support the operation of the dental practice, including:

• Insurance processing

• Appointment systems

• Secure payment processing

• Technical or website support vendors

• HIPAA-compliant service providers

• Legal or regulatory compliance

 

All vendors or contractors with access to protected information are expected to maintain appropriate confidentiality and security safeguards.

 

5. Website Analytics, Cookies, and Technical Data

Like many websites, our website may automatically collect certain technical information when you visit, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referral sources

• Website interaction data

 

Our website may use cookies or similar technologies to:

• Improve website functionality

• Analyze website traffic and usage

• Enhance user experience

• Help us understand how visitors interact with our website

 

Cookies are small data files stored on your device through your web browser. Most browsers allow you to control or disable cookies through browser settings.

 

We may also use third-party services such as website hosting providers, analytics tools, or embedded services that collect limited technical information automatically.

 

6. Google Forms and Third-Party Platforms

Some patient intake or contact forms may be hosted through third-party services such as Google Forms.

 

While we make reasonable efforts to use reputable providers and secure systems, submissions through third-party platforms are also subject to those providers’ privacy and security practices.

 

Please avoid submitting highly sensitive medical information through unsecured forms unless specifically requested by our office.

 

7. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

 

However, no internet transmission or electronic storage system can be guaranteed to be 100% secure. By using our website or electronic communication systems, you acknowledge and accept these inherent risks.

 

8. HIPAA and Protected Health Information

When applicable, patient medical and dental records are also protected under the Health Insurance Portability and Accountability Act (“HIPAA”).

 

Our HIPAA Notice of Privacy Practices separately explains how protected health information may be used and disclosed for treatment, payment, and healthcare operations.

 

9. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without parental involvement. Parents or legal guardians may provide information on behalf of minors for purposes related to dental care.

 

10. Your Rights and Choices

You may request to:

• Access your information

• Correct inaccurate information

• Update contact preferences

• Opt out of communications

• Request deletion of certain information where legally permitted

 

To make a request, please contact our office using the information below.

 

11. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of external websites.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

 

13. Contact Information

If you have questions regarding this Privacy Policy or your information, please contact:

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 ānuenue | Pediatric & General Dentistry
 PO Box 729
 Kamuela, HI 96743

 Phone: 808-481-2488
 Email: aloha@anuenuedental.com